Cancellation and Refund Policy
At Bilva Media Tech Services(OPC) Private limited (Here after called as Bilva Media Tech), we value your satisfaction and are committed to providing exceptional IT services.
We understand that there may be situations where you need to cancel a service or request a refund. Please take a moment to review our cancellation and refund policy outlined below to ensure a smooth and transparent process.
- Cancellation of Services
1.1. Cancellation Procedure -
To cancel a service provided by Bilva Media Tech, please contact our customer support team through one of the following methods: - Email:This email address is being protected from spambots. You need JavaScript enabled to view it. - Phone: 914035761142 - You will be required to provide your account details and the specific service you wish to cancel.
1.2. Cancellation Timeframe - The cancellation request must be made at least 30 days prior to the renewal date of your service. This notice period allows us to process your request effectively.
1.3. Cancellation Confirmation - After receiving your cancellation request, our team will confirm the cancellation via email or phone, and we will provide you with the next steps and any additional information you may need. -
Refund Policy 2.1
Eligibility for Refund - Refunds may be considered in the following circumstances: - Overpayment due to a billing error. - Services not delivered as specified in the service agreement. - Any other situations deemed eligible for a refund by Bilva Media Tech at our sole discretion. -
2.2. Refund Request - To request a refund, please follow these steps: - Contact our customer support team using the methods mentioned in Section
1.1. - Clearly explain the reason for your refund request, providing any supporting documentation or information. -
2.3. Refund Processing - Bilva Media Tech will review your refund request within 3 to 4 business days of receiving it. We may require additional information from you during the process. - If your request is approved, we will process the refund using the same method as the original payment, unless otherwise agreed upon. - Refunds will be processed as soon as possible, and the timeline for receiving the funds may vary depending on your payment method and financial institution.
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Non-Refundable Services
- Please note that certain services may not be eligible for refunds. This includes, but is not limited to, services with a predefined contract duration and services that have been fully delivered as per the agreement.
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Changes to the Policy
- Bilva Media Tech reserves the right to modify this cancellation and refund policy at our discretion. Any changes will be communicated through our website and updated policy documents.
We aim to provide efficient and hassle-free services, and our cancellation and refund policy is designed to ensure that your experience with Bilva Media Tech is fair and transparent. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.
This policy was last updated on 02nd November 2023 and is effective from that date.